XR-074: Loss of Connectivity to XBOX and Partner Services

FMA scenario severities

See the XR-074 reference for the underlying certification requirement.

074-01 WAN disconnection to XBOX services

Scenario	Severity	Platform
No current scenario.	Not Relevant (-4)
The title displays an incorrect error message when disconnecting from the XBOX network during any online game mode.	Very Minor (1)	XBOX One, XBOX Series, Windows
The title doesn’t display an error message when disconnecting while viewing a leaderboard.	Minor (2)	XBOX One, XBOX Series, Windows
The title enters an unresponsive state for 10 seconds on disconnection before recovering. (Log under Title Stability)	Minor (2)	XBOX One, XBOX Series, Windows
When playing offline, the user returns to the main menu without losing gameplay progress.	Moderate (6)	XBOX One, XBOX Series, Windows
The title doesn’t display an error message indicating a loss in connection to the XBOX network during an online session.	Moderate (6)	XBOX One, XBOX Series, Windows
When playing offline, the user returns to the main menu with loss of gameplay progress.	Critical (12)	XBOX One, XBOX Series, Windows
The title enters a long term or indefinite unresponsive state when disconnecting. (Log under Title Stability)	Critical (12)	XBOX One, XBOX Series, Windows
No current scenario.	Catastrophic (22)

Notes

Suggested probability of at least 2. Use -3 for areas of the title where the opportunity for the issue to occur is small.
Expected connected storage system behavior: The title reports ‘Package execution state: 0 (unknown)’ following a further suspension within the main menu after reconnecting to the XBOX network.
Log issues observed on reconnection under Title Integrity.

074-02 Direct disconnection

Scenario	Severity	Platform
No current scenario.	Not Relevant (-4)
The title displays an incorrect error message when disconnecting from the XBOX network during any online game mode.	Very Minor (1)	XBOX One, XBOX Series, Windows
The title doesn’t display an error message when disconnecting while viewing a leaderboard.	Minor (2)	XBOX One, XBOX Series, Windows
When playing offline, the user returns to the main menu without losing gameplay progress.	Moderate (6)	XBOX One, XBOX Series, Windows
The title doesn’t display an error message indicating a loss in connection to the XBOX network during an online session.	Moderate (6)	XBOX One, XBOX Series, Windows
When playing offline, the user returns to the main menu with loss of gameplay progress.	Critical (12)	XBOX One, XBOX Series, Windows
No current scenario.	Catastrophic (22)

Notes

Log issues observed on reconnection under Title Integrity.
Ensure to check a title’s MicrosoftGame.config for RequiresXboxLive=true as this value causes the system to terminate the title. This condition often applies to Online Only titles.
Suggested probability of at least 2. Use -3 for areas of the title where the opportunity for the issue to occur is small.

074-03 Suspended disconnection to XBOX services

Scenario	Severity	Platform
No current scenario.	Not Relevant (-4)
The title displays an incorrect error message when resuming from a suspended disconnection during any online game mode.	Very Minor (1)	XBOX One, XBOX Series
The title doesn’t display a message informing the user that they were disconnected from a multiplayer session after resuming from a suspended state.	Minor (2)	XBOX One, XBOX Series
No current scenario.	Moderate (6)
The title doesn’t allow the user to complete a non-online game session when resuming from a suspended disconnection.	Critical (12)	XBOX One, XBOX Series
The title crashes or resumes to a black screen when the title resumes after suspended disconnection while in online multiplayer. (Log under Stability.)	Critical (12)	XBOX One, XBOX Series
No current scenario.	Catastrophic (22)

Notes

Suggested probability of at least 2. Use -3 for areas of the title where the opportunity for the issue to occur is small.
Expected connected storage system behavior: The title reports ‘Package execution state: 0 (unknown)’ following a further suspension within the main menu after reconnecting to the XBOX Network service.
Log issues observed on reconnection under Title Integrity.

074-04 XBOX service reconnection after suspend

Scenario	Severity	Platform
The title displays a ‘Joining Game’ message for approximately 2 minutes before informing the user the session is no longer available.	Not Relevant (-4)	XBOX One, XBOX Series
The title doesn’t allow the user to transition into any multiplayer game sessions following an XBOX service reconnection during a suspended state.	Not Relevant (-4)	XBOX One, XBOX Series
The title doesn’t allow users to join into a lobby created following a reconnection to the XBOX network during suspension.	Not Relevant (-4)	XBOX One, XBOX Series
After resuming from a suspended state, the title doesn’t successfully place users into an online game session following an XBOX service reconnection.	Not Relevant (-4)	XBOX One, XBOX Series
The title fails to send a game invitation to a user after a loss of connection to the XBOX network and a subsequent suspension.	Not Relevant (-4)	XBOX One, XBOX Series
The title displays an incorrect error message following an XBOX service reconnection during a suspended state in any online game mode.	Very Minor (1)	XBOX One, XBOX Series
The title doesn’t display a message notifying the user they’ve been disconnected from a multiplayer session following an XBOX reconnection during a suspended state in a multiplayer session.	Minor (2)	XBOX One, XBOX Series
No current scenario.	Moderate (6)
The title doesn’t allow the user to complete a non-online game session when resuming from a suspended disconnection.	Critical (12)	XBOX One, XBOX Series
The title crashes or resumes to a black screen when the title resumes after reconnection while in online multiplayer. (Log under Stability.)	Critical (12)	XBOX One, XBOX Series
The title doesn’t allow the user to view posted Leaderboard scores when reconnecting to the XBOX network during a suspended state. No messaging is displayed informing the user of the problem.	Critical (12)	XBOX One, XBOX Series
No current scenario.	Catastrophic (22)

Notes

Suggested probability of at least 2. Use -3 for areas of the title where the opportunity for the issue to occur is small.
Expected connected storage system behavior: The title reports ‘Package execution state: 0 (unknown)’ following a further suspension within the main menu after reconnecting to the XBOX Network service.
Log issues observed on reconnection under Title Integrity.

074-05 Constant low bandwidth

Scenario	Severity	Platform
No current scenario.	Not Relevant (-4)
The title contains moderately increased loading screens when tested against current speed expectations.	Very Minor (1)	XBOX One, XBOX Series
No current scenario.	Minor (2)
No current scenario.	Moderate (6)
The title exhibits stability issues or data loss when tested against current speed expectations. (Log under Title Stability)	Critical (12)	XBOX One, XBOX Series
No current scenario.	Catastrophic (22)

Notes

Log stability issues under XR-001: Title Stability.
Suggested probability of 2. Increase or decrease this value where appropriate (for example, depending on game area or mode).

074-06 Variable low bandwidth

Scenario	Severity	Platform
No current scenario.	Not Relevant (-4)
The title contains moderately increased loading screens when tested against current speed expectations.	Very Minor (1)	XBOX One, XBOX Series
No current scenario.	Minor (2)
No current scenario.	Moderate (6)
The title exhibits stability issues or data loss when tested against current speed expectations. (Log under Title Stability)	Critical (12)	XBOX One, XBOX Series
No current scenario.	Catastrophic (22)

Notes

Log stability issues under XR-001: Title Stability.
Suggested probability of 2. Increase or decrease this value where appropriate (for example, depending on game area or mode).

074-07 Dynamic connectivity loss

Scenario	Severity	Platform
The title doesn’t provide any error messaging when the connection to partner-hosted services is lost.	Not Relevant (-4)	XBOX One, XBOX Series, Windows
No current scenario.	Very Minor (1)
No current scenario.	Minor (2)
The title displays an error message when the connection to partner-hosted services is lost, but the message doesn’t give a reason.	Moderate (6)	XBOX One, XBOX Series, Windows
No current scenario.	Critical (12)
The title displays an error message that implies issues with Microsoft services.	Catastrophic (22)	XBOX One, XBOX Series, Windows

Notes

This XR might expose stability issues. Ensure that you log them under XR-001.
Suggested probability: -3. Increase this value if appropriate (for example, depending on the game area, mode, or opportunity to occur).

074-08 Pre-launch downtime

Scenario	Severity	Platform
The title doesn’t provide any error messaging when the connection to partner-hosted services is lost.	Not Relevant (-4)	XBOX One, XBOX Series, Windows
No current scenario.	Very Minor (1)
No current scenario.	Minor (2)
The title displays an error message when the connection to partner-hosted services is lost but the message doesn’t give a reason.	Moderate (6)	XBOX One, XBOX Series, Windows
No current scenario.	Critical (12)
The title displays an error message that implies issues with Microsoft services.	Catastrophic (22)	XBOX One, XBOX Series, Windows

Notes

This XR might expose stability issues. Ensure that you log them under XR-001.
Suggested probability: -3. Increase this value if appropriate (for example, depending on the game area, mode, or opportunity to occur).

Last modified on August 6, 2026

Related topics

XR-074 Loss of Connectivity to XBOX and Partner Services XBOX Requirement test cases for PC and mobile games PC and mobile certification requirements and top failures XBOX Certification overview XR-067 Maintaining Multiplayer Session State

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