Scoping questions
This guideline applies if you answer yes to:- Did you host an event?
Implementation guidelines
Guest feedback
Surveys- Add accessibility questions to an existing event survey or run a standalone survey.
- Let attendees respond anonymously or provide contact info if they’d like a follow-up.
- Survey staff at the end of the event. Ask for examples of interactions with the disability community that went well — and those that didn’t.
- Search social media for mentions of accessibility and your event. Consider follow-up questions with anyone who had particularly good or negative things to say.
- Pull relevant communications from official and unofficial channels during the event — registration systems, employee email, help desks — and add them to the review.
Learnings
Review- Separate feedback into positive and constructive categories.
- Celebrate the positives.
- For constructive feedback, brainstorm how you could solve the problem for future attendees. Come up with as many solutions as you like.
- Create an accessibility playbook for your own events. Capture each event’s location, activities, presentations, and outcomes.
- Maintain a running list of learnings to reference for the next event.
- Share learnings with your event and marketing teams so they know how to improve next time.