Prepare for verification
Review the Partner Center guidance before you start. It defines the required evidence, who can complete each check, and how to resolve problems.
Use the requirements on those pages when preparing your evidence. Follow any additional instructions shown for your account in Partner Center.
Complete the required checks
In Partner Center, open Account settings > Legal info > Verification Summary and follow the instructions for each required check. See Verification status in Partner Center for status meanings. If you’re asked to verify your identity, follow Complete identity verification using verified credentials. Obtaining a verified credential isn’t the final step: you must also return to Partner Center and present it. Monitor the primary contact’s email for requests for more information. For processing times and notifications, see What to expect during verification.If you’re blocked
- A verification check needs attention: Follow the instructions in Verification Summary. For identity-specific problems, see If you’re unable to complete identity verification.
- Verification is rejected: Follow Submit a verification appeal in Partner Center if an appeal is available. If you can’t proceed, use Partner Center support.
- Partner Center shows verification is complete, but XBOX onboarding is still blocked: Check your next step in the XBOX Partner Dashboard. If the issue persists, contact your XBOX support team with your Seller ID and the displayed error. Don’t include identity documents in the support message.