Resolve Purchase Dispute

NOTE: This is a Legacy Economy API, and is in bugfix-only mode. All new Economy features are being developed only for version 2. Attempts to resolve a dispute with the original order’s payment provider.

Error codes

This operation may return the following PlayFab errors:

Error	Code
ProductDisabledForTitle	1609

POST

Admin

ResolvePurchaseDispute

Resolve Purchase Dispute

curl --request POST \
  --url https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute \
  --header 'Content-Type: application/json' \
  --header 'X-SecretKey: <api-key>' \
  --data '
{
  "PlayFabId": "20394883",
  "OrderId": "B456AE0",
  "Reason": "Customer Request",
  "Outcome": "Reinstate"
}
'

import requests

url = "https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute"

payload = {
    "PlayFabId": "20394883",
    "OrderId": "B456AE0",
    "Reason": "Customer Request",
    "Outcome": "Reinstate"
}
headers = {
    "X-SecretKey": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {'X-SecretKey': '<api-key>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    PlayFabId: '20394883',
    OrderId: 'B456AE0',
    Reason: 'Customer Request',
    Outcome: 'Reinstate'
  })
};

fetch('https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'PlayFabId' => '20394883',
    'OrderId' => 'B456AE0',
    'Reason' => 'Customer Request',
    'Outcome' => 'Reinstate'
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "X-SecretKey: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute"

	payload := strings.NewReader("{\n  \"PlayFabId\": \"20394883\",\n  \"OrderId\": \"B456AE0\",\n  \"Reason\": \"Customer Request\",\n  \"Outcome\": \"Reinstate\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("X-SecretKey", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute")
  .header("X-SecretKey", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"PlayFabId\": \"20394883\",\n  \"OrderId\": \"B456AE0\",\n  \"Reason\": \"Customer Request\",\n  \"Outcome\": \"Reinstate\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["X-SecretKey"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"PlayFabId\": \"20394883\",\n  \"OrderId\": \"B456AE0\",\n  \"Reason\": \"Customer Request\",\n  \"Outcome\": \"Reinstate\"\n}"

response = http.request(request)
puts response.read_body

{
  "code": 200,
  "status": "OK",
  "data": {
    "PurchaseStatus": "Approved"
  }
}

{
  "code": 123,
  "errorCode": 123,
  "status": "<string>",
  "error": "<string>",
  "errorMessage": "<string>",
  "errorDetails": {}
}

Authorizations

X-SecretKey

string

header

required

This API requires a title secret key, available to title admins, from PlayFab Game Manager.

Body

application/json

OrderId

string

required

Unique order ID for the purchase in question.

Outcome

enum<string>

required

Enum for the desired purchase result state after notifying the payment provider. Valid values are Revoke, Reinstate and Manual. Manual will cause no change to the order state.

Available options:

Revoke,

Reinstate,

Manual

PlayFabId

string

required

Unique PlayFab assigned ID of the user on whom the operation will be performed.

Reason

string

The Reason parameter should correspond with the payment providers reason field, if they require one such as Facebook. In the case of Facebook this must match one of their refund or dispute resolution enums (See: https://developers.facebook.com/docs/payments/implementation-guide/handling-disputes-refunds)

Response

code

integer

The Http status code. If X-ReportErrorAsSuccess header is set to true, this will report the actual http error code.

status

string

The Http status code as a string.

data

object

Show child attributes

Example:

{ "PurchaseStatus": "Approved" }

Last modified on October 1, 2026

⌘I

Resolve Purchase Dispute

curl --request POST \
  --url https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute \
  --header 'Content-Type: application/json' \
  --header 'X-SecretKey: <api-key>' \
  --data '
{
  "PlayFabId": "20394883",
  "OrderId": "B456AE0",
  "Reason": "Customer Request",
  "Outcome": "Reinstate"
}
'

import requests

url = "https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute"

payload = {
    "PlayFabId": "20394883",
    "OrderId": "B456AE0",
    "Reason": "Customer Request",
    "Outcome": "Reinstate"
}
headers = {
    "X-SecretKey": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {'X-SecretKey': '<api-key>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    PlayFabId: '20394883',
    OrderId: 'B456AE0',
    Reason: 'Customer Request',
    Outcome: 'Reinstate'
  })
};

fetch('https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'PlayFabId' => '20394883',
    'OrderId' => 'B456AE0',
    'Reason' => 'Customer Request',
    'Outcome' => 'Reinstate'
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "X-SecretKey: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute"

	payload := strings.NewReader("{\n  \"PlayFabId\": \"20394883\",\n  \"OrderId\": \"B456AE0\",\n  \"Reason\": \"Customer Request\",\n  \"Outcome\": \"Reinstate\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("X-SecretKey", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute")
  .header("X-SecretKey", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"PlayFabId\": \"20394883\",\n  \"OrderId\": \"B456AE0\",\n  \"Reason\": \"Customer Request\",\n  \"Outcome\": \"Reinstate\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://{titleId}.playfabapi.com/Admin/ResolvePurchaseDispute")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["X-SecretKey"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"PlayFabId\": \"20394883\",\n  \"OrderId\": \"B456AE0\",\n  \"Reason\": \"Customer Request\",\n  \"Outcome\": \"Reinstate\"\n}"

response = http.request(request)
puts response.read_body

{
  "code": 200,
  "status": "OK",
  "data": {
    "PurchaseStatus": "Approved"
  }
}

{
  "code": 123,
  "errorCode": 123,
  "status": "<string>",
  "error": "<string>",
  "errorMessage": "<string>",
  "errorDetails": {}
}

PlayFab API

PlayFab REST API References

Resolve Purchase Dispute

Error codes

Authorizations

Body

Response