> ## Documentation Index > Fetch the complete documentation index at: https://devdocs.xbox.com/llms.txt > Use this file to discover all available pages before exploring further. # FMA: XR-074 Loss of connectivity to XBOX services > FMA scenario severities for XR-074 — WAN, direct, and suspended disconnections, reconnection, low bandwidth, and partner-service downtime. # XR-074: Loss of Connectivity to XBOX and Partner Services ## FMA scenario severities See the [XR-074 reference](/publishing/certification/xr/xr-074) for the underlying certification requirement. ### 074-01 WAN disconnection to XBOX services | Scenario | Severity | Platform | | ------------------------------------------------------------------------------------------------------------------------ | ----------------- | ------------------------------ | | No current scenario. | Not Relevant (-4) | | | The title displays an incorrect error message when disconnecting from the XBOX network during any online game mode. | Very Minor (1) | XBOX One, XBOX Series, Windows | | The title doesn't display an error message when disconnecting while viewing a leaderboard. | Minor (2) | XBOX One, XBOX Series, Windows | | The title enters an unresponsive state for 10 seconds on disconnection before recovering. (Log under Title Stability) | Minor (2) | XBOX One, XBOX Series, Windows | | When playing offline, the user returns to the main menu without losing gameplay progress. | Moderate (6) | XBOX One, XBOX Series, Windows | | The title doesn't display an error message indicating a loss in connection to the XBOX network during an online session. | Moderate (6) | XBOX One, XBOX Series, Windows | | When playing offline, the user returns to the main menu with loss of gameplay progress. | Critical (12) | XBOX One, XBOX Series, Windows | | The title enters a long term or indefinite unresponsive state when disconnecting. (Log under Title Stability) | Critical (12) | XBOX One, XBOX Series, Windows | | No current scenario. | Catastrophic (22) | | **Notes** * Suggested probability of at least 2. Use -3 for areas of the title where the opportunity for the issue to occur is small. * Expected connected storage system behavior: The title reports 'Package execution state: 0 (unknown)' following a further suspension within the main menu after reconnecting to the XBOX network. * Log issues observed on reconnection under Title Integrity. ### 074-02 Direct disconnection | Scenario | Severity | Platform | | ------------------------------------------------------------------------------------------------------------------------ | ----------------- | ------------------------------ | | No current scenario. | Not Relevant (-4) | | | The title displays an incorrect error message when disconnecting from the XBOX network during any online game mode. | Very Minor (1) | XBOX One, XBOX Series, Windows | | The title doesn't display an error message when disconnecting while viewing a leaderboard. | Minor (2) | XBOX One, XBOX Series, Windows | | When playing offline, the user returns to the main menu without losing gameplay progress. | Moderate (6) | XBOX One, XBOX Series, Windows | | The title doesn't display an error message indicating a loss in connection to the XBOX network during an online session. | Moderate (6) | XBOX One, XBOX Series, Windows | | When playing offline, the user returns to the main menu with loss of gameplay progress. | Critical (12) | XBOX One, XBOX Series, Windows | | No current scenario. | Catastrophic (22) | | **Notes** * Log issues observed on reconnection under Title Integrity. * Ensure to check a title's MicrosoftGame.config for `RequiresXboxLive=true` as this value causes the system to terminate the title. This condition often applies to Online Only titles. * Suggested probability of at least 2. Use -3 for areas of the title where the opportunity for the issue to occur is small. ### 074-03 Suspended disconnection to XBOX services | Scenario | Severity | Platform | | ------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------- | --------------------- | | No current scenario. | Not Relevant (-4) | | | The title displays an incorrect error message when resuming from a suspended disconnection during any online game mode. | Very Minor (1) | XBOX One, XBOX Series | | The title doesn't display a message informing the user that they were disconnected from a multiplayer session after resuming from a suspended state. | Minor (2) | XBOX One, XBOX Series | | No current scenario. | Moderate (6) | | | The title doesn't allow the user to complete a non-online game session when resuming from a suspended disconnection. | Critical (12) | XBOX One, XBOX Series | | The title crashes or resumes to a black screen when the title resumes after suspended disconnection while in online multiplayer. (Log under Stability.) | Critical (12) | XBOX One, XBOX Series | | No current scenario. | Catastrophic (22) | | **Notes** * Suggested probability of at least 2. Use -3 for areas of the title where the opportunity for the issue to occur is small. * Expected connected storage system behavior: The title reports 'Package execution state: 0 (unknown)' following a further suspension within the main menu after reconnecting to the XBOX Network service. * Log issues observed on reconnection under Title Integrity. ### 074-04 XBOX service reconnection after suspend | Scenario | Severity | Platform | | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------- | --------------------- | | The title displays a 'Joining Game' message for approximately 2 minutes before informing the user the session is no longer available. | Not Relevant (-4) | XBOX One, XBOX Series | | The title doesn't allow the user to transition into any multiplayer game sessions following an XBOX service reconnection during a suspended state. | Not Relevant (-4) | XBOX One, XBOX Series | | The title doesn't allow users to join into a lobby created following a reconnection to the XBOX network during suspension. | Not Relevant (-4) | XBOX One, XBOX Series | | After resuming from a suspended state, the title doesn't successfully place users into an online game session following an XBOX service reconnection. | Not Relevant (-4) | XBOX One, XBOX Series | | The title fails to send a game invitation to a user after a loss of connection to the XBOX network and a subsequent suspension. | Not Relevant (-4) | XBOX One, XBOX Series | | The title displays an incorrect error message following an XBOX service reconnection during a suspended state in any online game mode. | Very Minor (1) | XBOX One, XBOX Series | | The title doesn't display a message notifying the user they've been disconnected from a multiplayer session following an XBOX reconnection during a suspended state in a multiplayer session. | Minor (2) | XBOX One, XBOX Series | | No current scenario. | Moderate (6) | | | The title doesn't allow the user to complete a non-online game session when resuming from a suspended disconnection. | Critical (12) | XBOX One, XBOX Series | | The title crashes or resumes to a black screen when the title resumes after reconnection while in online multiplayer. (Log under Stability.) | Critical (12) | XBOX One, XBOX Series | | The title doesn't allow the user to view posted Leaderboard scores when reconnecting to the XBOX network during a suspended state. No messaging is displayed informing the user of the problem. | Critical (12) | XBOX One, XBOX Series | | No current scenario. | Catastrophic (22) | | **Notes** * Suggested probability of at least 2. Use -3 for areas of the title where the opportunity for the issue to occur is small. * Expected connected storage system behavior: The title reports 'Package execution state: 0 (unknown)' following a further suspension within the main menu after reconnecting to the XBOX Network service. * Log issues observed on reconnection under Title Integrity. ### 074-05 Constant low bandwidth | Scenario | Severity | Platform | | ---------------------------------------------------------------------------------------------------------------------------- | ----------------- | --------------------- | | No current scenario. | Not Relevant (-4) | | | The title contains moderately increased loading screens when tested against current speed expectations. | Very Minor (1) | XBOX One, XBOX Series | | No current scenario. | Minor (2) | | | No current scenario. | Moderate (6) | | | The title exhibits stability issues or data loss when tested against current speed expectations. (Log under Title Stability) | Critical (12) | XBOX One, XBOX Series | | No current scenario. | Catastrophic (22) | | **Notes** * Log stability issues under XR-001: Title Stability. * Suggested probability of 2. Increase or decrease this value where appropriate (for example, depending on game area or mode). ### 074-06 Variable low bandwidth | Scenario | Severity | Platform | | ---------------------------------------------------------------------------------------------------------------------------- | ----------------- | --------------------- | | No current scenario. | Not Relevant (-4) | | | The title contains moderately increased loading screens when tested against current speed expectations. | Very Minor (1) | XBOX One, XBOX Series | | No current scenario. | Minor (2) | | | No current scenario. | Moderate (6) | | | The title exhibits stability issues or data loss when tested against current speed expectations. (Log under Title Stability) | Critical (12) | XBOX One, XBOX Series | | No current scenario. | Catastrophic (22) | | **Notes** * Log stability issues under XR-001: Title Stability. * Suggested probability of 2. Increase or decrease this value where appropriate (for example, depending on game area or mode). ### 074-07 Dynamic connectivity loss | Scenario | Severity | Platform | | ---------------------------------------------------------------------------------------------------------------------------------- | ----------------- | ------------------------------ | | The title doesn't provide any error messaging when the connection to partner-hosted services is lost. | Not Relevant (-4) | XBOX One, XBOX Series, Windows | | No current scenario. | Very Minor (1) | | | No current scenario. | Minor (2) | | | The title displays an error message when the connection to partner-hosted services is lost, but the message doesn't give a reason. | Moderate (6) | XBOX One, XBOX Series, Windows | | No current scenario. | Critical (12) | | | The title displays an error message that implies issues with Microsoft services. | Catastrophic (22) | XBOX One, XBOX Series, Windows | **Notes** * This XR might expose stability issues. Ensure that you log them under XR-001. * Suggested probability: -3. Increase this value if appropriate (for example, depending on the game area, mode, or opportunity to occur). ### 074-08 Pre-launch downtime | Scenario | Severity | Platform | | --------------------------------------------------------------------------------------------------------------------------------- | ----------------- | ------------------------------ | | The title doesn't provide any error messaging when the connection to partner-hosted services is lost. | Not Relevant (-4) | XBOX One, XBOX Series, Windows | | No current scenario. | Very Minor (1) | | | No current scenario. | Minor (2) | | | The title displays an error message when the connection to partner-hosted services is lost but the message doesn't give a reason. | Moderate (6) | XBOX One, XBOX Series, Windows | | No current scenario. | Critical (12) | | | The title displays an error message that implies issues with Microsoft services. | Catastrophic (22) | XBOX One, XBOX Series, Windows | **Notes** * This XR might expose stability issues. Ensure that you log them under XR-001. * Suggested probability: -3. Increase this value if appropriate (for example, depending on the game area, mode, or opportunity to occur). ## Related topics - [XR-074 Loss of Connectivity to XBOX and Partner Services](/publishing/certification/xr/xr-074.md) - [XBOX Requirement test cases for PC and mobile games](/publishing/certification/pc-policy-tests.md) - [PC and mobile certification requirements and top failures](/publishing/certification/pc-certification.md) - [XBOX Certification overview](/publishing/certification/overview.md) - [XR-067 Maintaining Multiplayer Session State](/publishing/certification/xr/xr-067.md)