> ## Documentation Index > Fetch the complete documentation index at: https://devdocs.xbox.com/llms.txt > Use this file to discover all available pages before exploring further. # FMA: XR-015 Managing Player Communication > FMA scenario severities for XR-015 Managing Player Communication — voice and text chat, muting support, blocked-user enforcement, and privilege checks. # XR-015: Managing Player Communication ## FMA scenario severities See the [XR-015 reference](/publishing/certification/xr/xr-015) for the underlying certification requirement. ### 015-01 User Communication | Scenario | Severity | Platform | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------- | ------------------------------ | | No current scenario. | Not Relevant (-4) | | | No current scenario. | Very Minor (1) | | | The title displays an incorrect error message but functionality works as expected. | Minor (2) | XBOX One, XBOX Series, Windows | | The title blocks access to modes when the user has the 'Communicate with voice, text or invites' privilege set to 'Block' and doesn't display an informative error message. | Moderate (6) | XBOX One, XBOX Series, Windows | | The title blocks access to modes when the user has the 'Communicate with voice, text or invites' privilege set to Block. | Critical (12) | XBOX One, XBOX Series, Windows | | The title allows users to receive a text chat message when the voice and chat communications privilege are set to blocked. (Pre-set messages included in the title are exempt.) | Critical (12) | XBOX One, XBOX Series, Windows | | The title displays an incorrect error message coupled with incorrect functionality. | Critical (12) | XBOX One, XBOX Series, Windows | | Allowing or blocking a specific method of communication doesn't correctly allow or block the use of that method. | Critical (12) | XBOX One, XBOX Series, Windows | | No current scenario. | Catastrophic (22) | | **Notes** * In-title friend requests/clan invites don't count as communication and aren't required to be blocked by the privilege. ### 015-02 Muting Support | Scenario | Severity | Platform | | -------------------------------------------------------------------------------------------- | ----------------- | ------------------------------ | | No current scenario. | Not Relevant (-4) | | | No current scenario. | Very Minor (1) | | | No current scenario. | Minor (2) | | | No current scenario. | Moderate (6) | | | The title unmutes an XBOX network user that was muted after proceeding into active gameplay. | Critical (12) | XBOX One, XBOX Series, Windows | | The title doesn't mute voice communication from a muted XBOX network user. | Critical (12) | XBOX One, XBOX Series, Windows | | No current scenario. | Catastrophic (22) | | **Notes** * Applies only to users within the XBOX network. * The title doesn't need to offer an in-game method of muting a user. This XR is to test the system implementation (Friends list/gamercard/Gamebar). If the in-title mute button doesn't function, this is logged under XR-003 Title Integrity and doesn't fall under the scope of this test case. * Muting or unmuting a user might not be instantaneous. Muting or unmuting a user might take up to 4 hours to come into effect. If communications relating to a muted user don't behave as expected, ensure that at least 4 hours have passed and that the title has been restarted. * Permissions checks are generally performed upon entering a lobby, so muting while in a lobby isn't expected to have any immediate effect, regardless of waiting 4 hours. * Suggested probability of 4. Increase or decrease where it's felt appropriate to do so (for example, depending on game area/mode). ### 015-03 Blocked Users | Scenario | Severity | Platform | | --------------------------------------------------------------------------------------------------------------------------- | ----------------- | ------------------------------ | | No current scenario. | Not Relevant (-4) | | | No current scenario. | Very Minor (1) | | | No current scenario. | Minor (2) | | | No current scenario. | Moderate (6) | | | The title allows a user to receive voice and/or text communication from an XBOX network user that has been blocked. | Critical (12) | XBOX One, XBOX Series, Windows | | The title continues to block communication between two XBOX network profiles after a communications block has been removed. | Critical (12) | XBOX One, XBOX Series, Windows | | The title allows a user to receive game invitations from a user who has been blocked. | Critical (12) | XBOX One, XBOX Series, Windows | | No current scenario. | Catastrophic (22) | | **Notes** * Applies only to users within the XBOX network. * The title doesn't need to offer an in-game method of blocking a user. This XR is to test the system implementation (Friends list/gamercard/Gamebar). If the in-title block button doesn't function, this is logged under XR-003 Title Integrity and doesn't fall under the scope of this test case. * Blocking or unblocking a user might not be instantaneous. Blocking or unblocking a user might take up to 4 hours to come into effect. If communications relating to a blocked user don't behave as expected, ensure that at least 4 hours have passed and that the title has been restarted. * Permissions checks are generally performed upon entering a lobby, so blocking while in a lobby isn't expected to have any immediate effect, regardless of waiting 4 hours. * Suggested probability of 4. Increase or decrease where it's felt appropriate to do so (for example, depending on game area/mode). ## Related topics - [XR-015 Managing Player Communications](/publishing/certification/xr/xr-015.md) - [XBOX Requirement test cases for PC and mobile games](/publishing/certification/pc-policy-tests.md) - [PC and mobile certification requirements and top failures](/publishing/certification/pc-certification.md) - [XBOX Certification overview](/publishing/certification/overview.md) - [XR Failure Mode Analysis](/publishing/certification/xr-fma.md)