> ## Documentation Index > Fetch the complete documentation index at: https://devdocs.xbox.com/llms.txt > Use this file to discover all available pages before exploring further. # FMA: XR-001 Title Stability > FMA scenario severities for XR-001 Title Stability: crashes, hangs, and unrecoverable states in normal play, suspend/resume, and Quick Resume flows. # XR-001: Title Stability ## FMA scenario severities See the [XR-001 reference](/publishing/certification/xr/xr-001) for the underlying certification requirement. ### 001-01 Title Stability | Scenario | Severity | Platform | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------- | ------------------------------ | | The title is a UWP SUA submission and doesn't support a constrained state and instead enters a suspended state. | Not Relevant (-4) | XBOX One, XBOX Series, Windows | | The title is a SUA UWP and crashes to the XBOX Home screen when signing into a profile while offline. | Not Relevant (-4) | XBOX One, XBOX Series, Windows | | The title is constrained at the account picker and enters an unresponsive state when resumed. | Not Relevant (-4) | XBOX One, XBOX Series | | The title offers the ability to quit/exit to XBOX Home, with no loss of save data and no unexpected loss of progress. | Not Relevant (-4) | XBOX One, XBOX Series | | The title crashes to XBOX Home when launched by a user whose age restrictions are set below the title's age requirements. | Not Relevant (-4) | XBOX One, XBOX Series | | No current scenario. | Very Minor (1) | | | A non-interactive pause is presented typically lasting between 10–20 seconds. | Minor (2) | XBOX One, XBOX Series, Windows | | The title enters a non-interactive pause exceeding 20 seconds which only occurs on the XBOX One console type. | Minor (2) | XBOX One | | A moderate/minor amount of saved data becomes corrupted, unintentionally deleted, or inaccessible which doesn't require a large amount of time to reobtain. | Moderate (6) | XBOX One, XBOX Series, Windows | | The title enters a recoverable partially unresponsive state that can be resolved without termination. | Moderate (6) | XBOX One, XBOX Series, Windows | | A non-interactive pause is presented typically lasting over 20 seconds. | Critical (12) | XBOX One, XBOX Series, Windows | | The title contains a loading screen which is either more than 2 minutes with no indication of progress, or more than 3 minutes with a progress indicator. | Critical (12) | XBOX One, XBOX Series, Windows | | The title causes a console reboot, crashes, becomes indefinitely unresponsive, or unexpectedly resets to title screen. | Critical (12) | XBOX One, XBOX Series, Windows | | A significant amount of saved data becomes corrupted, unintentionally deleted, or inaccessible which requires a large amount of time for the user to reobtain (for example, a save made during the current game, a missing checkpoint save). | Critical (12) | XBOX One, XBOX Series, Windows | | The title enters an unrecoverable partially unresponsive state which requires termination to resolve. | Critical (12) | XBOX One, XBOX Series, Windows | | The title crashes after granting parental permission via the system UI for any privilege. | Critical (12) | XBOX One, XBOX Series, Windows | | The title enters an indefinite unresponsive state after a parent grants permission to a child account for an activity. | Critical (12) | XBOX One, XBOX Series, Windows | | The title doesn't boot. | Catastrophic (22) | XBOX One, XBOX Series, Windows | | All saved data becomes corrupted, unintentionally deleted, or inaccessible. | Catastrophic (22) | XBOX One, XBOX Series, Windows | **Notes** * Be aware of issues that are inconsistent between CERT and CERT.DEBUG sandboxes. * Loading times are about setting user expectations and creating an experience that works in the game. For example, if all load times are always about 1 minute with an animated spinner, then suddenly a level takes 10 minutes, the user perceives something is wrong with the game or console. * "Partially unresponsive state" means that the title remains unresponsive to the majority of user input, but does respond to minimal controller input (such as A button input, left or right stick input, and so on). * Titles under 3 GB in size with an initial play marker greater than 65% can use the reduced Probability -3 for occurrence when stability issues are encountered during streaming install. Titles outside of this threshold should start with a Probability 2 and increase as needed. ### 001-02 Title Stability After Suspending | Scenario | Severity | Platform | | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------- | --------------------- | | The title returns the user to the IIS or previous menu upon resuming from a suspended state, but save data to the user's last saved location can be loaded without issue. | Not Relevant (-4) | XBOX One, XBOX Series | | The title is UWP and boots from a terminated state. | Not Relevant (-4) | XBOX One, XBOX Series | | No current scenario. | Very Minor (1) | | | No current scenario. | Minor (2) | | | During a loading screen, the title is suspended. When it resumes, the title restarts from the initial boot sequence (pre-IIS). | Moderate (6) | XBOX One, XBOX Series | | The title only supports manual saves and returns the user to the IIS or a previous menu following a suspension; progress generated after the last known manual save is lost. | Moderate (6) | XBOX One, XBOX Series | | The title reports `Package execution state: 0 (unknown)` as a result of either returning from suspended state, or failure to suspend. | Critical (12) | XBOX One, XBOX Series | | The title is suspended outside of a loading screen, and when returning from that suspended state it then reboots back to the initial boot sequence (pre-IIS). | Critical (12) | XBOX One, XBOX Series | | The user can't reestablish a connection with the partner-hosted service when resuming from a suspended state. | Critical (12) | XBOX One, XBOX Series | | After resuming from a suspension, the title no longer saves data when expected. | Critical (12) | XBOX One, XBOX Series | | The user can't reestablish a connection with the online multiplayer services after resuming the title from a suspended state. | Critical (12) | XBOX One, XBOX Series | | Upon returning from a suspended state, the user can't view or post to leaderboards. This issue persists through termination \[See FMA Notes]. | Critical (12) | XBOX One, XBOX Series | | The title launches from a terminated state when resuming from a suspended state. | Critical (12) | XBOX One, XBOX Series | | No current scenario. | Catastrophic (22) | | **Notes** * Known system issue: Disconnect the LAN cable from the console, boot the title, reconnect the LAN cable and wait for connectivity, and then suspend the title. The title reports `Package execution state: 0 (unknown)`. * When returning from a suspended state, a title is expected to regain full functionality, which includes reestablishing a connection to online or partner services. If a user returns from a suspended state and can't view an online service, such as leaderboards, but scores are still tracked and verified that they post to the leaderboards following a termination, the title reestablished the connection to online or partner services, but the feature isn't functioning as expected (log under Title Integrity — Moderate in most cases). * Suggested probability of 6 for core or likely areas of the title (for example, main menu). Probability of -3 for suspending during a loading screen. Increase or decrease where it's felt appropriate to do so. ## Related topics - [XR-001 Title Stability](/publishing/certification/xr/xr-001.md) - [Top failing XBOX certification tests](/publishing/certification/xr-top-failing.md) - [XBOX Requirement test cases for PC and mobile games](/publishing/certification/pc-policy-tests.md) - [PC and mobile certification requirements and top failures](/publishing/certification/pc-certification.md) - [XBOX Certification overview](/publishing/certification/overview.md)